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Alcatel-Lucent OmniVista 4760Network ManagementSystemInstallation ManualAlcatel-Lucent OmniVista 4760 NetworkManagement SystemAll Rights Reserved Alcatel-Lucent 2009Legalnotice:Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logoare trademarks ofAlcatel-Lucent. All other trademarks are theproperty of their respectiveowners.The information presented issubject to change without notice.Alcatel-Lucent assumes noresponsibility for inaccuracies contained herein.Copyright 2009Alcatel-Lucent. All rights reserved.The CE mark indicates that thisproduct conforms to the following CouncilDirectives:- 89/336/CEE(concerning electro-magnetic compatibility)- 73/23/CEE (concerningelectrical safety)- 1999/5/CE (R&TTE)Chapter 1Overview1.1Installing the software..........................................................................1.11.2 Operating Systems................................................................................1.1Chapter 2Server requirements2.1 Requirements..........................................................................................2.12.2 Software Compatibility.........................................................................2.22.2.1 Analyzing Compatibility..............................................................................2.22.2.2 Resources Required by Other Applications............................................. 2.22.2.3Installation/Uninstallation Sequence of Applications.............................. 2.22.2.4 Antivirus.......................................................................................................2.22.3 Drive Space..............................................................................................2.32.3.1 Space Required...........................................................................................2.32.3.2 Rules for Partitioning Drives......................................................................2.32.4 Configuring the Operating System.................................................. 2.42.5 PCXRequirements.................................................................................2.42.6 Collecting Data from the Server........................................................ 2.72.6.1List of Data to be Collected........................................................................2.72.6.2 Windows Data..............................................................................................2.7TabIe ofcontentsnsiaaiicn Manua3BH19261NAA - !.14 -Ociccr 2009 - nsiaaiicn Manua 0-12.6.3 OmniVista 4760Installation Data...............................................................2.8Chapter 3Server installation3.1 Overview....................................................................................................3.13.2 Loading Programs.................................................................................3.1Chapter 4Server post-installation4.1 Configuring the OmniVista4760 application ............................... 4.14.2 Configuringthe PCX OmniPCX 4400/Alcatel-Lucent OmniPCXEnterprise CS...........................................................................................4.34.3 Maintenance.............................................................................................4.34.3.1 Defragmenting the hard drive....................................................................4.34.3.2 Saving the database....................................................................................4.34.3.3 Defragmenting the databases....................................................................4.44.4 Passwords................................................................................................4.44.4.1 Overview.......................................................................................................4.44.4.2 Updating Password.....................................................................................4.44.5 Special procedures................................................................................4.54.5.1 Modifying an IP address.............................................................................4.54.5.2 Changing the Apache WEB port number.................................................. 4.64.5.3Declaring a mail server...............................................................................4.64.5.4 Changing the paper format and fonts....................................................... 4.64.5.5Changing PC name or the Windows DNS suffix....................................... 4.64.5.6 Changing thedirectory root name.............................................................4.74.5.7 Exceeding capacity.....................................................................................4.74.6 Remote backup.......................................................................................4.7nsiaaiicn Manua0-2 3BH19261NAA - !.14 - Ociccr 2009 -nsiaaiicn Manua4.6.1 Overview.......................................................................................................4.84.6.2 Restrictions..................................................................................................4.84.6.3 Configuration - 2 PCs in a domain.............................................................4.84.6.4 Configuration - 2 PCs in the same Workgroup......................................... 4.8Chapter 5Checkinginstallation5.1 Operations................................................................................................5.1Chapter 6Uninstalling the Server6.1 Automatic Uninstall...............................................................................6.16.2 Automatic Uninstall with Traces....................................................... 6.16.3Manual Uninstall.....................................................................................6.1Chapter 7Client requirements7.1 Administration client PCrequirements .......................................... 7.17.2 Webdirectory client PC, required configuration........................ 7.17.3 Connections.............................................................................................7.1Chapter 8Installing the Clientnsiaaiicn Manua3BH19261NAA -!.14 - Ociccr 2009 - nsiaaiicn Manua 0-38.1 Running theOmniVista 4760 InstallShield Wizard for theclient........................................................................................................................8.18.2 Multiple Version Installation...............................................................8.88.3 Starting the application for the first time....................................... 8.9Chapter 9Uninstalling aClientChapter 10Access via a browser10.1 Software and hardwarerequirements ...........................................10.110.2Installing the Java Runtime Environment....................................10.110.3 Network requirements.........................................................................10.110.4Installing and initializing JRE via a browser...............................10.110.4.1 Configuring the Internetbrowser..............................................................10.110.4.2Installation...................................................................................................10.210.4.3Initializing....................................................................................................10.210.4.4Loading problems......................................................................................10.3Chapter11Installing the Java Runtime Environment11.1 Installing the JavaRuntime Environment (JRE) ........................11.111.2Configuring the Java plug-in............................................................11.1nsiaaiicnManua0-4 3BH19261NAA - !.14 - Ociccr 2009 - nsiaaiicnManuaChapter 12Connectivity12.1 Ethernet (LAN) connectivity..............................................................12.212.2OmniPCX 4400 \ Alcatel-Lucent OmniPCX Enterprise CS......12.312.2.1 Configuring PPP connectivity on the OmniVista 4760server ................12.312.2.2 Declaring an OmniPCX4400/Alcatel-Lucent OmniPCX Enterprise CS inPPP mode (on the PCXside).....................................................................12.712.2.3Configuring modems with or without RMA..............................................12.912.2.4Configuring TAs with or without RMA......................................................12.912.2.5Configuring the RMA unit........................................................................12.1212.2.6 Configuring the e-RMA unit (1)...............................................................12.1212.2.7 IP/X25 connectivity (Alcatel-Lucent OmniPCX EnterpriseCS/OmniPCX4400)..........................................................................................................12.1412.2.8 Useful information (Alcatel-Lucent OmniPCX EnterpriseCS/OmniPCX4400)..........................................................................................................12.1712.2.9 Configuring RMA alarms.........................................................................12.1812.3 OmniPCX Office...................................................................................12.2212.3.1 Declaring a modem on a PC hosting OmniVista 4760 server.............. 12.2212.3.2 Declaring an OmniPCX Office in PPP modeon the OmniVista 4760 ... 12.2312.3.3 Declaring an OmniPCX Officein PPP mode (on the PCX side) ........... 12.2412.3.4 Urgent alarmmanagement on PPP connectivity ...................................12.2412.3.5 Urgent alarm management on Ethernet connectivity........................... 12.2812.3.6 Useful information for theOmniPCX Office ...........................................12.2812.4 Diva Board connectivity....................................................................12.3012.4.1 Description................................................................................................12.3012.4.2 Connection to OmniPCX Office...............................................................12.3012.4.3 Connection to Alcatel-Lucent OmniPCX Enterprise CS....................... 12.31Chapter 13SecuritynsiaaiicnManua3BH19261NAA - !.14 - Ociccr 2009 - nsiaaiicn Manua0-5nsiaaiicn Manua0-6 3BH19261NAA - !.14 - Ociccr 2009 -nsiaaiicn Manua1.1 Installing the softwareTo install theAlcatel-Lucent OmniVista 4760 Network Management System (calledOmniVista4760 in this document ) and give the different clientsaccess to it, a license file (specific to yourPCX network and themodules available) is required.To install an OmniVista 4760 Server,you should be familiar with:- The hardware and software required toinstall the Server.- The procedure for loading the module from theDVD-ROM.- The different connection possibilities between theOmniVista 4760 Server and theOmniPCXs.- The post-installationoperations required to configure the Server correctly.To install anOmniVista 4760 Client, you should be familiar with:- The hardwareand software required to install the Client.- The module loadingprocedure (using the DVD ROM or an HTML browser).There are twospecific chapters on the uninstall procedures for the Client andServer modules.1.2 Operating SystemsThe following table lists theWindows operating systems supported, according to themoduleinstalled, Client or Server. Refer to the relevant chapterfor more information.table 1.1: Supported operatingsystemsOperating Systems Server ClientWindows 2003 Server R2 XXWindows 2003 Server SP2standard edition X XWindowsXP-ProfessionalSP3 X XWindows VISTA XX: Supported.Note 1:Theinstallation of OmniVista 4760 server is compatible with theVirtual Machine VMWARE ESX withoutthe support of PPP connectivityand SIP Manager.Note 2:The Microsoft security hotfix can beinstalled on the OmniVista 4760 PC. But when a new service packispublished by the Microsoft, you need to wait for the nextOmniVista 4760 release that is compatible withthe newly publishedservice pack, before installing it on the PC.Chapter1Otertleu3BH19261NAA - !.14 - Ociccr 2009 - nsiaaiicn Manua1-1Chapter 1 Otcrticu1-2 3BH19261NAA - !.14 - Ociccr 2009 -nsiaaiicn Manua2.1 RequirementsThe OmniVista 4760 Server modulemust be run on a dedicated PC with the followingminimum (0)characteristics.table 2.1: Requirements for OmniVista 4760serverCapacity Low LargeNumber of sub-scribers 5,000 (1)SIP DMServer No No YesOperating System (2) Windows XP Profes-sionalSP3Windows 2003 Server Standard Edition (SP2mandatory)Processor(3)Celeron 420 (1,6 GHz Single Core)Intel Xenon DUALprocessor[email protected] 2.00 GHz, 2.00GHzIntel Xenon DUALprocessor [email protected] 2.00GHz, 2.00GHzRAM 1 GB 2 GB 3 GBMinimal characterist-ics of HardDisk40 GB 80 GB, RAID 5 (3 disksminimum), controller512 MB120 GB,RAID 5 (3 disksminimum), controller512 MBGraphics board 4 MB videomemory supporting a resolution of 1024x768, 16 millioncolorsMonitor 17 inches (19 inches recommended)Partition 1 NTFSpartition for installation of the LDAP server of SunONEInternetbrowser Internet Explorer (version 6 or 7)Mozilla FireFox 2.0DrivesA DVD-ROM drive is requiredCompatibility The OmniVista 4760 servermust be a dedicated server (2):- No other applications must beinstalled.- The domain controller, Web server functions deliveredwith the operat-ing system must not be installed.(0) minimumimplies a targeted use of the application. The use of the client PCon the serverPC must be minimum, that is to say with a singlemodule opened.There is no mass processing (more than 100 entriesmanaged in the grid). Otherwise, therequirements must be modifiedto take account of the needs associated with theclientapplication.In all cases, the performance of the OmniVista4760 client part is better if the client applicationis started froma remote PC.(1) Capacities greater than 30000 users and 400 PCXrequire Alcatel agreement to check yoursystem configuration and tohelp you to generate the license file.(2) Only VMware ESX,operating system installed as Virtual machine is validated. DataCenterand other specific Windows editions are not validated .Regarding Small business edition thiswindows edition is packaged asa Windows Domain Controler: it includes Active directoryserver, anLDAP server which prevent OmniVista 4760 default installation.RegardingChapter2 Serter requlrements3BH19261NAA - !.14 - Ociccr2009 - nsiaaiicn Manua 2-1Windows 64-bit edition, this versionis not supported by OmniVista 4760 installer nor byOmniVista 4760component.For any request regarding such validation, you cancontact the Alcatel Professional Services.(3) Processors types aregiven as examples. The frequency clock is a minimum requirement.2.2Software CompatibilityInstallation on a dedicated server PC bestmeets requirements and guarantees optimumsoftware operation. If theserver PC must support other applications, compatibility mustbeanalyzed, the system resource requirements and performance of theother applicationsassessed, and the correct install and uninstallprocedures followed.2.2.1 Analyzing CompatibilityOther applicationsmust not use a OmniVista 4760 server-dedicated port. See themoduleInstallation - Security List of IP protocols and portnumbers.Do not install the Web server (for example: IIS deliveredwith Windows server).Do not install the LDAP server (for example:Active Directory delivered with Windows server).Do not installapplications that update system libraries (dll files).The A4715,A4730, A4730i and A4740 applications are not compatible withOmniVista 4760.2.2.2 Resources Required by OtherApplicationsExternal applications must not be server typeapplications.Make sure that the other applications do not use thesystem virtual memory and CPU time andalso check that once theseapplications are closed, the memory used is freed.2.2.3Installation/Uninstallation Sequence of ApplicationsThe OmniVista4760 server application must be the last application to beinstalled to avoid anyoverwriting of its files.If the server PC hasseveral network boards, the order of server network interfaces intheconfiguration must not be modified.Important:If you uninstall anexternal application, do not confirm deletion of dll files as thesemay be re-quired by the OmniVista 4760 server.2.2.4 AntivirusYoucan install antivirus software on your OmniVista 4760 client andserver PC, consideringthe following recommendations:- Stop theantivirus during the OmniVista 4760 installation.- Put thedirectory used by the OmniVista 4760 as an exception in theantivirus rule.Otherwise, the antivirus will scan the client datawhenever you start the client, and this willincrease the loadingtime of the client application.- Configure the antivirus, antispamoption and wormstopper option to allow the mail protocolChapter 2Scrtcr rcuircncnis2-2 3BH19261NAA - !.14 - Ociccr 2009 -nsiaaiicn Manua(smtp port 25).Allow omnivista binaries(javaw.exe) to use mail protocol and increase the numberofpermitted e-mails (wormstopper option may limit the number ofe-mails from a PC to amaximum of six mails per minute).2.3 DriveSpace2.3.1 Space RequiredTo install the server OmniVista 4760application programs, you must have 500MB available. Inaddition,when it is operating, the application requires additional drivespace depending on:- The number of applications installed:directory, accounting, traffic analysis, etc.- Download frequencyand the amount of data collected from PCXs.- The archiving modeused.- The maintenance operations programmed (defragmentation andbackup).- etc.The following example is for Accounting, and requirescollection and storage of records fromPCXs.Data entry:- 10 records(tickets) per day and per user.- 60 working days of storage.- 1record requires about 1KB on the drive.For 5,000 users and after aperiod of 60 days, the space occupied by the data on the diskisapproximately 3 GB.If you plan to use this 3 GB limit foraccounting, the partition that supports the database mustbecorrectly sized at installation (directoryD:\4760\DATA).Caution:OmniVista 4760 database backup anddefragmentation operations require twice as much memory(drive)space as that use